Help Centre

Sahabet FAQ — Your Questions,
Answered Clearly

Everything you need to know about playing at Sahabet — from creating your account and making your first deposit to understanding bonuses, withdrawing winnings, and getting support. Browse by category or search for a specific topic below.

Can't find your answer? Contact our 24/7 live chat support.

🔐
Account
Register & Login
💳
Payments
Deposit & Withdraw
🎁
Bonuses
Offers & Rewards
🎮
Games
All Categories
50+
FAQ Topics Covered
<2 min
Average Live Chat Response
24/7
Support Available
BDT
Local Currency Supported

Support at a Glance

How Sahabet Supports You

Getting help at Sahabet is fast and easy. Here are the main ways we make sure every Bangladesh player gets the answers they need.

24/7 Live Chat Support

Our support team is online around the clock. Open the live chat from any page and a real agent will respond within minutes. No bots, no long wait times — just fast, helpful answers whenever you need them, day or night.

Comprehensive FAQ Library

This FAQ page covers 50+ common questions across every topic — account setup, payments, bonuses, games, security, and responsible gaming. Most players find their answer here without needing to contact support at all.

Email Support

For detailed queries, account issues, or document submissions, you can reach us at [email protected]. Our team responds to all emails within a few hours and handles complex issues with care and thoroughness.

Support in English & Bengali

Our support agents can assist you in both English and Bengali. Whether you prefer to explain your issue in Bangla or English, we will understand and respond clearly. No language barrier should ever stop you from getting the help you need at Sahabet.

Secure Account Assistance

All account-related support — password resets, verification, payment issues — is handled through secure, verified channels. We will never ask for your full password. Your account security is our top priority at every step.

Mobile-Friendly Help Centre

This entire FAQ page is fully optimised for mobile. Browse questions, search topics, and read answers comfortably on any Android or iOS device. Getting help at Sahabet is just as easy on your phone as it is on a desktop.

Frequently Asked Questions

Everything You Need to Know About Sahabet

Browse by category using the tabs below. Click any question to expand the answer. If you still need help, our live chat team is always available.

Creating a Sahabet account takes less than two minutes. Click the Register button at the top of any page, fill in your name, email address, phone number, and preferred password, then confirm your details. Your account is activated immediately — no waiting period, no complicated verification steps before your first deposit. You can start exploring the game library right away.

Yes. You must be at least 18 years old to register and play at Sahabet. This is a strict requirement and applies to all players regardless of location. Sahabet takes responsible gaming seriously and may request age verification documents at any time. Accounts found to belong to underage players will be closed immediately and any funds returned.

Go to the Login page and click "Forgot Password". Enter the email address linked to your Sahabet account and we will send you a password reset link within a few minutes. Check your spam folder if the email does not arrive in your inbox. If you still cannot access your account, contact our 24/7 live chat support and an agent will verify your identity and help you regain access securely.

No. Each player is allowed only one Sahabet account. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being suspended and any winnings being forfeited. If you have accidentally created a duplicate account, contact our support team immediately so we can resolve the situation without penalty.

Log in to your Sahabet account and navigate to the Account Settings section. From there you can update your phone number, email address, and other personal details. Some changes — such as your registered name — may require identity verification. Contact live chat support if you need help updating any information that is not editable directly from your account settings.

If you wish to close your account, please contact our support team via live chat or email at [email protected]. Before closing, make sure you have withdrawn any remaining balance. If you are closing your account for responsible gaming reasons, we strongly recommend using our self-exclusion option instead — this gives you a cooling-off period without permanently losing your account history.

Sahabet supports a wide range of local payment methods that Bangladesh players use every day. These include bKash, Nagad, Rocket, and local bank transfers. All transactions are processed in Bangladeshi Taka (BDT) so there are no currency conversion fees. We are constantly adding new payment options to make depositing and withdrawing as convenient as possible for our players.

Deposits via bKash, Nagad, and Rocket are processed instantly — your Sahabet balance is updated within seconds of completing the transaction. Bank transfers may take a few minutes to a few hours depending on your bank. If your deposit has not appeared after 30 minutes, contact our live chat support with your transaction reference number and we will investigate immediately.

Sahabet keeps minimum deposit amounts low so that players of all budgets can enjoy the platform. The exact minimum varies slightly by payment method but is designed to be accessible for casual players. Check the deposit page in your account for the current minimum for each payment method. There is no maximum deposit limit for most methods, though very large deposits may require additional verification.

Log in to your account, go to the Withdrawal section, choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals to bKash and Nagad are typically processed within a few hours. Bank transfers may take one to two business days. Make sure your account is fully verified before submitting a withdrawal request to avoid any delays.

Withdrawal delays are usually caused by one of three things: your account has not been fully verified yet, there is an active bonus with wagering requirements that have not been met, or the withdrawal amount is large enough to require a manual review. If your withdrawal has been pending for longer than expected, contact our live chat support with your withdrawal reference number and we will give you a clear update right away.

Sahabet does not charge any fees for deposits or withdrawals. All transactions are free on our end. However, your payment provider — for example, your bank or mobile money service — may apply their own transaction fees. We recommend checking with your provider if you are unsure. All amounts are processed in BDT with no currency conversion charges.

New Sahabet players receive a welcome bonus on their first deposit. The bonus is applied automatically — there is no bonus code to enter. Simply register your account, make your first deposit using any supported BDT payment method, and the bonus is credited to your account instantly. The exact bonus amount and percentage may vary, so check the promotions page in your account for the current offer.

Wagering requirements specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a 1,000 BDT bonus with a 10x wagering requirement, you need to place bets totalling 10,000 BDT before the bonus converts to withdrawable cash. The wagering requirement for each bonus is clearly stated in the bonus terms. Different games may contribute different percentages towards meeting the requirement.

Yes. Sahabet regularly offers reload bonuses, cashback promotions, and game-specific offers for existing players. Weekly reload bonuses are available for players who make regular deposits. Live casino cashback gives you a percentage of your losses back on selected days. Fishing game promotions and poker tournament bonuses are also available. Check the promotions section in your account regularly to see the latest offers.

No — bonus funds cannot be withdrawn directly. They must first be converted to real cash by meeting the wagering requirements attached to the bonus. Once the wagering requirement is fully met, the bonus amount becomes real cash that you can withdraw freely. If you prefer not to accept a bonus, you can opt out before making your deposit and your funds will be treated as a standard cash balance with no wagering restrictions.

Yes, most Sahabet bonuses have an expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings generated from it will be removed from your account. The expiry period for each bonus is clearly stated in the bonus terms. We recommend reading the terms of any bonus before accepting it so you know exactly how long you have to use it.

Sahabet currently offers 500+ games across all major categories — live casino, slots, fishing games, poker, arcade games, and exclusive titles. The library is updated regularly with new releases. You can browse all available games from the Game page, or navigate directly to a specific category using the header menu. New games are highlighted so you can always find the latest additions quickly.

Yes. All Sahabet games use certified random number generators (RNG) to ensure fair and unpredictable outcomes on every spin, hand, or round. Live casino games are streamed from licensed studios with independent third-party auditing. The return-to-player (RTP) percentage for each game is published on the game page so you always know the theoretical odds before you start playing.

Yes — all 500+ Sahabet games are fully optimised for mobile. You can play directly in your mobile browser without downloading anything, or download the free Sahabet app for a faster experience. The app is available for both Android and iOS. Live casino games perform best on a 4G or Wi-Fi connection, while slots, fishing games, and poker work well even on 3G. Visit the App page to download.

Baccarat in the Dreams of Macao section is consistently the most-played game at Sahabet, with thousands of active players at any given time. Fishing Kui Li and the Money Wheel live game show are also extremely popular among Bangladesh players. For card game fans, Texas Hold'em in the Poker section attracts a large and active player base throughout the day and night.

Sahabet Exclusive games are titles developed specifically for the Sahabet platform. You will not find these games at any other online casino. They include unique slot formats, crash games, and special arcade titles with higher RTP rates and bonus features designed to reward loyal Sahabet players. New exclusive titles are added regularly, so there is always something fresh to try.

Yes. The Sahabet live casino — including Dreams of Macao, W Live, and the Money Wheel — is available 24 hours a day, 7 days a week. Real dealers stream from professional studios around the clock so you can always find an open table no matter what time it is in Bangladesh. Peak hours typically see more tables open and higher player activity.

Yes. Sahabet uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties without your consent. We follow strict data protection practices and comply with applicable privacy regulations. You can read the full details in our Privacy Policy.

Use a strong, unique password for your Sahabet account — one that you do not use for any other website or app. Never share your login credentials with anyone, including people claiming to be Sahabet staff. Sahabet will never ask for your full password. Enable two-factor authentication if available in your account settings. Always log out of your account when using a shared or public device.

Identity verification — also known as KYC (Know Your Customer) — is a standard requirement for all licensed online gaming platforms. It protects players from fraud, prevents underage gambling, and ensures that withdrawals are paid to the correct person. You may be asked to provide a copy of your national ID, passport, or a recent utility bill. Verification is typically completed within 24 hours of document submission.

If you notice any transactions or login activity that you do not recognise, contact our live chat support immediately. Change your password right away and do not make any further deposits until the issue is resolved. Our security team will investigate the activity, freeze any suspicious transactions, and work with you to secure your account. Acting quickly is the best way to minimise any potential impact.

Sahabet provides a full set of responsible gaming tools to help players stay in control. These include deposit limits (daily, weekly, and monthly), session time reminders, loss limits, and self-exclusion options. You can set or adjust these limits from your account settings at any time. If you feel your gaming is becoming a problem, we strongly encourage you to use these tools or contact our support team for guidance. Read more on our Responsible Gaming page.

Log in to your account and go to the Responsible Gaming section in your account settings. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before it comes into force — this is intentional and designed to prevent impulsive decisions. Decreasing a limit takes effect right away.

Self-exclusion allows you to temporarily or permanently block yourself from accessing your Sahabet account. You can choose a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or play. You will also be removed from all marketing communications. To activate self-exclusion, go to the Responsible Gaming section in your account settings or contact our support team directly.

If you feel that gambling is having a negative impact on your life or the lives of people around you, please reach out for help. Sahabet's support team can point you towards professional resources and help you activate self-exclusion or account restrictions immediately. You can also visit our Responsible Gaming page for more information and links to support organisations. You are never alone — help is always available.

About This FAQ

Your Complete Sahabet Help Guide

Welcome to the official Sahabet FAQ page — your go-to resource for clear, honest answers about everything on the Sahabet platform. Whether you are a brand new player trying to figure out how to register, or a regular member with a question about a specific Sahabet game or payment method, this page is designed to give you the information you need quickly and without confusion.

Sahabet was built specifically with Bangladesh players in mind. We know that local players have specific needs — fast BDT deposits via bKash and Nagad, mobile-first gameplay, Bengali-language support, and a platform they can genuinely trust. Every answer in this Sahabet FAQ reflects those priorities. We do not give you generic, copy-paste answers. We give you real, practical information that applies directly to your experience as a player in Bangladesh.

The Sahabet game library currently includes over 500 titles across live casino, slots, fishing games, poker, arcade games, and exclusive Sahabet-only titles. The most popular categories among Bangladesh players are the live baccarat tables in Dreams of Macao, the fast-paced Fishing Kui Li games, and the exciting Money Wheel live game show. Each of these categories has its own dedicated page where you can read more about the games, rules, and strategies.

When it comes to payments, Sahabet keeps things simple and local. Deposits are instant via bKash, Nagad, and Rocket. Withdrawals are processed quickly — usually within a few hours for mobile money methods. There are no fees on Sahabet's end, and everything is handled in Bangladeshi Taka so you never have to worry about exchange rates eating into your winnings. The minimum deposit is kept low so that players of all budgets can enjoy the Sahabet experience.

Bonuses at Sahabet are straightforward. New players receive a welcome bonus on their first deposit — no bonus code required, it is applied automatically. Existing players benefit from regular reload bonuses, cashback offers, and game-specific promotions. Every bonus comes with clearly stated wagering requirements so you always know exactly what you need to do to convert bonus funds into real withdrawable cash. We believe in transparency, not hidden conditions.

Security is something Sahabet takes extremely seriously. All data is protected by SSL encryption, and your personal information is never shared with third parties. Identity verification is required before large withdrawals — this protects you as much as it protects the platform. If you ever notice anything unusual on your account, contact our live chat support immediately and our security team will act fast.

Responsible gaming is a core part of how Sahabet operates. We provide deposit limits, session reminders, loss limits, and self-exclusion tools — all accessible directly from your account settings. Sahabet is strictly for players aged 18 and above. If you ever feel that your gaming habits are becoming a concern, please use our responsible gaming tools or reach out to our support team. We are here to help, not just to take your money.

If you have read through this Sahabet FAQ and still cannot find the answer you are looking for, do not hesitate to contact our support team. Live chat is available 24 hours a day, 7 days a week, with response times under two minutes. You can also email us at [email protected] for more detailed queries. We are always happy to help and will do our best to resolve any issue as quickly as possible.

All Sahabet games use certified RNG technology and publish their RTP percentages. Fair play is guaranteed on every game, every time.
Sahabet is strictly for players aged 18 and above. Please gamble responsibly. If you need help, visit our Responsible Gaming page.
Quick Links
💬
Still Need Help?

Our live chat support team is online 24/7. Average response time is under 2 minutes.

Email Support
Register & Start Playing
Game Categories

Get in Touch

Can't Find Your Answer? We're Here

Our Sahabet support team is available around the clock. Choose the channel that works best for you.

💬
Live Chat

Fastest option. Open the chat widget from any Sahabet page and get a response in under 2 minutes, 24/7.

Online Now
📧
Email Support

Send detailed queries or documents to [email protected]. We respond to all emails within a few hours.

[email protected]
📱
Mobile App Support

Download the Sahabet app and access live chat and account help directly from your phone, anytime.

Download App →
📖
Help Articles

Browse this FAQ page for instant answers. Covers 50+ topics across account, payments, games, and more.

You're already here ✓

Ready to Play?

Join Sahabet Today and Claim Your Welcome Bonus

Register a free Sahabet account in under two minutes, make your first BDT deposit via bKash or Nagad, and your welcome bonus is applied automatically. No bonus codes, no complicated steps — just pick a game and start playing.

Register Free — Claim Bonus Login to Play Download App

18+ only · Play responsibly · BDT payments supported · No hidden fees